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Frequently Asked Questions :
Everything you need to know before climbing Mount Rinjani with Lombok Rinjani Moment.
Come and join us, it is a valuable support for us.
🏔️ Frequently Asked Questions – Lombok Rinjani Moment
🏢 About Our Company
An official Mount Rinjani trekking operator based in Senaru Village, offering high-quality services for all trekking routes and durations.
Yes. We are registered and approved by the TNGR (Taman Nasional Gunung Rinjani).
In Senaru Village, North Lombok – the main gateway to Rinjani.
No. We also organize hikes to Bukit Anak Dara, Bukit Kondo, and tours around Lombok.
Yes, we’ve been guiding trekkers since 2019 with an experienced and local team.
Yes. Our guides speak English fluently. Some staff also speak French or German.
Yes. You can contact us anytime via WhatsApp or social media.
Yes. We welcome everyone!
Yes. We follow responsible trekking practices and leave no trace.
We offer personal service, certified guides, complete equipment, and ethical standards.
🧭 Trekking Programs
2D1N, 3D2N, 4D3N, plus short hikes to Bukit Anak Dara & Bukit Kondo.
2D1N: Summit only
3D2N: Summit + lake
4D3N: Summit + lake + hot spring + scenic exit
2D1N Senaru Crater Rim
The Sembalun route leads to the summit.
Senaru route – no summit, but offers lush rainforest and lake views.
A scenic and less steep descent with rivers, waterfalls, and hot springs.
Yes. Many of our programs are open route: start in Sembalun, end in Senaru or Torean.
Yes. Bukit Anak Dara and Bukit Kondo are 2D1N hikes great for beginners.
3,726 meters above sea level.
No. It’s closed from January to March due to rainy season.
April to November – dry season with the best weather.
🏕️ Trekking Facilities
Yes. We provide everything you need: tent, mattress, pillow, and sleeping bag.
Yes. Fresh meals and snacks are served 3 times a day.
Yes. Just let us know your preference in advance.
We provide portable toilets at each campsite.
No showers, but you can bathe in the hot springs near the lake.
Yes. We bring boiled and filtered water for all trekkers.
Yes. All guides carry first aid kits. Oxygen is available if needed.
Cool to very cold, especially at night near the summit (can be below 5°C).
No electricity. Bring a power bank.
Yes, but follow park regulations. Request permission first.
🎒 What to Bring
Warm clothes, headlamp, sunscreen, hiking boots, toiletries, and dry bag.
Yes. Shoes, jackets, and trekking poles are available for rent.
They are highly recommended for balance and support.
Yes, a small daypack for personal items. We carry the rest.
Yes. Porters carry group camping equipment and your extra bag (max 10kg).
Yes, but it’s better to pack your trekking items in a soft bag or backpack.
Yes. We offer free storage before and after your trek.
Yes, but bring your own if you prefer.
No. Please arrange personal travel insurance before coming.
Yes, and it’s included in your package with us.
🚐 Transport & Accommodation
Yes. From any area in Lombok including airport, Senggigi, Kuta, and Gili.
Yes. We drop you off anywhere in Lombok after the trek.
About 3 hours.
Yes. One night in Senaru or Sembalun is included.
Clean private rooms with fan or AC and hot showers (based on availability).
Yes, breakfast at the hotel is included.
Usually between 6:30–7:00 AM after breakfast.
Yes, if the room is available. Let us know your arrival time.
Optional. We can help arrange it on request.
Yes, we’ll arrange transport to the harbor for you.
👥 Groups & Private Treks
Yes. You can trek privately with your own guide and team.
Yes. We organize open groups on selected dates.
Usually 6–12 people in group treks.
Yes. We welcome solo travelers on both group and private options.
Yes. We have safe and fun packages for families with children.
Minimum age is 10. Maximum depends on health and fitness.
Yes, available on request.
Yes. Discounts apply for 4 or more participants.
Yes. We offer custom group packages for schools and corporate clients.
Yes, if available.
💳 Booking & Payment
Contact us via WhatsApp or website. We’ll confirm your schedule.
Yes. Usually 20–30% to secure your booking.
Bank transfer, PayPal, or cash on arrival.
Yes, we accept both.
Currently, we do not. Use online transfer or cash.
Travel insurance, tips, personal expenses, gear rental.
Travel insurance, tips, personal expenses, gear rental.
Yes. Our cancellation policy applies. Check terms when booking.
Yes. Based on availability.
Yes. We use trusted payment channels.
📸 Documentation & Memories
Ya. Pemandu kami mengabadikan perjalanan Anda dan membagikannya kepada Anda.
Ya. Tersedia berdasarkan permintaan dan jika cuaca memungkinkan.
Ya. Semua pendaki menerima sertifikat pendakian digital atau cetak.
Ya. Kaos disertakan dalam paket pribadi atau tersedia untuk dibeli.
Ya. Topi, stiker, dan kartu pos disertakan dalam paket tertentu.
Ya! Kami senang berbagi cerita tamu di media sosial kami.
With proper preparation and our professional team, it’s very safe.
Our guides will assess and may shorten or evacuate based on your condition.
If you feel unwell, our guides will evaluate your condition, adjust the pace, and offer support. For serious cases, we coordinate emergency evacuation and ensure your safety is prioritized.
Our guides are trained in first aid and will stabilize the condition. If necessary, we’ll arrange emergency evacuation with local authorities.
🛟 Safety & Health
Yes, we highly recommend all guests have personal travel insurance that covers high-altitude trekking and evacuation.
It depends on the condition. Please consult your doctor and inform us in advance so we can assess safety.
It’s possible above 2,500m. Our treks include gradual ascent and our team will monitor your condition at all times.
Not usually required, but if you feel safer with extra gear, we can provide it or arrange for special cases (like for children).
Usually 1 guide per 4–5 guests. For private treks, you’ll get a dedicated guide and porter team.
🌿 Eco & Culture
Yes. We employ local guides and porters from Senaru and Sembalun, and we contribute to local tourism sustainability.
All trash is collected and brought down. We have a strict “leave no trace” policy.
Yes. Ask us about tree-planting or community clean-up days. We welcome eco-conscious guests.
Yes. Senaru Traditional Village is walking distance from our base. You can explore Sasak culture and local crafts.
No, but it is appreciated. Tips are shared fairly among your porters and guides.
❓ Other Questions
No. Proper hiking footwear is required for safety reasons.
Only in open, safe areas. Smoking in forests, tents, or near gas stoves is strictly prohibited.
Allowed in moderation, but we advise against excessive consumption due to altitude effects.
We will do our best to find and return lost items, but it’s not guaranteed.
Let our guide know. They will help and adjust the pace as needed, especially on exposed sections.
Yes, based on availability. We recommend booking at least 2–3 days in advance, especially in peak season.
Yes. We offer 1-day crater rim hikes or cultural walks for those with limited time.
Yes! We organize Lombok island tours, snorkeling trips, waterfalls, cultural sites, and more.
Yes. Every trek starts with a safety briefing and itinerary walkthrough the evening before departure.
Because we care — about your safety, your comfort, and your unforgettable Rinjani experience. We combine local wisdom, professionalism, and heart.
Come join us, and we'll discover something new.
Mount Rinjani teaches us how to really make an effort. Rinjani is not just a mountain, but Rinjani has its own story behind its beauty.